Frequently Asked Questions
Everything you need to know about shopping with re:gn
What shipping methods do you offer?
We provide standard and express shipping options across the country. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Are your products sustainably sourced?
At re:gn, we prioritize ethical sourcing. We work closely with our suppliers to ensure that materials are high-quality, durable, and produced under fair labor conditions.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of placing your order if you need to make any modifications or cancellations.